Privacy Policy

1. Introduction

Welcome to Lemon App ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Lemon App (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

2. Information We Collect

We collect information you provide directly to us, information we collect automatically when you use the App, and information from third-party sources.

2.1 Information You Provide to Us

• Account Information: Name, email address, username, and password when you create an account
• Profile Information: Preferences, dietary restrictions, and favorite items
• Order Information: Order history, delivery addresses, and payment method details
• Communication Data: Feedback, reviews, and correspondence with our support team
• Loyalty Program Data: Points earned, rewards redeemed, and QR code scan history

2.2 Information We Collect Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: App features used, time spent on different sections, and interaction patterns
• Location Data: Precise or approximate location data (with your permission) to provide location-based services
• Log Data: IP address, app version, crash reports, and system activity
• Analytics Data: Performance metrics and usage statistics collected through analytics tools

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve the App and our services
• To process and fulfill your orders
• To manage your account and provide customer support
• To personalize your experience and provide customized content
• To administer our loyalty program and track rewards
• To send you promotional communications (with your consent)
• To detect, prevent, and address technical issues and security concerns
• To comply with legal obligations and enforce our terms of service
• To analyze usage patterns and improve our offerings

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Partners: With restaurant partners to fulfill your orders
• Analytics Providers: With analytics and advertising partners to improve our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of our business
• Consent: With your explicit consent for any other purpose

5. Third-Party Analytics and Advertising

We use third-party analytics and advertising services to help us understand how users interact with the App and to display advertisements. These services may collect information about your use of the App and other applications over time.

5.1 AppsFlyer

We use AppsFlyer for mobile app analytics and attribution. AppsFlyer collects certain information to provide us with analytics services and help us understand the effectiveness of our marketing campaigns. For more information about AppsFlyer's privacy practices, please visit their privacy policy at: https://www.appsflyer.com/legal/privacy-policy/

5.2 AppMetrica

We use Yandex AppMetrica for app analytics and crash reporting. AppMetrica helps us understand user behavior and improve app stability. For more information about AppMetrica's privacy practices, please visit their privacy policy at: https://yandex.com/legal/confidential/

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, and restricted access to personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing of your information

9. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Third-Party Disclaimer

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: